Shipping & International Orders

Turkey

EUROPEAN UNION

UNITED KINGDOM

USA AND CANADA

REST OF THE WORLD

All orders are sent using priority Fed-Ex, TNT, DHL, ASL, PTT or Yurtiçi Kargo services (Depending on your location). Orders placed on a Friday will be dispatched the following Monday. Unfortunately, we are unable to guarantee specific delivery times, so if you need your order in time for a special occasion, please contact us first to let us know.

INTERNATIONAL ORDERS

If you are not from Turkey or the EU, please read carefully before you order.

You will very likely need to pay taxes (at your local rate) or duty, and any extra handling fees imposed by your countries customs or postal services when you receive your order.

Fees vary by country, so we're unable to provide exact figures, unfortunately. 

You are responsible for paying all taxes, duty, and handling fees that may be applied by your country's customs and postal services. If you refuse delivery due to extra fees and it is returned to us, we will refund your order when we receive it, after deducting all shipping costs and any further charges we have incurred.

DISPATCH TIMES AND DELAYS

We aim to dispatch all orders within 24 hours, Monday to Friday. No orders are dispatched over the weekend.

Sometimes shipping companies/postal services experience short delays that are out of our control. These are usually no longer than a week to ten days. If your order hasn't arrived within 15 business days, please send us an email and we will help.